Terms and conditions

Operator

Company: Domáce sladkosti s. r. o.
Address: Javorová 3120/58, 934 01 Levice

Company registered in the Commercial Register of the District Court of Nitra, Section: Sro, File number: 48479/N

ID: 52451895
VAT no.: 2121026446

These terms and conditions govern the relationship, rights and obligations between the seller (operator) on the one hand and the buyer (customer) on the other. The Goods is a designation of products on the website www.kidsgohealthy.eu, intended for sale and subsequent purchase.

Ordering

Procedure for ordering on the website www.kidsgohealthy.eu:

The buyer orders the products by filling out the order form.

When placing an order, the buyer chooses the goods, the number of pieces of goods, the method of payment and delivery.

After filling in the identification data, choosing the shipping method and payment, he will be informed of the final price for the purchase of the Goods. This includes the price for the selected Goods placed in the cart and the price for shipping. Before sending the order, the customer has the opportunity to check and change the order, for example, to change the contents of the cart or change any data regarding the quantity of ordered goods, method and delivery address, payment methods and invoicing data. By sending the order, the customer accepts our offer for the goods placed in the cart, agrees with these TC and makes an irrevocable offer to enter into a purchase agreement (hereinafter referred to as the “Purchase Agreement”). The order executed in this way is considered binding.

Order confirmation

After sending the order, a proforma invoice is automatically sent to the customer for payment. The buyer hereby considers the order to be binding.

Order Cancellation

The buyer can cancel the order in writing by notifying the e-mail provided in the contact of this website, only before its payment.

Payment

The buyer will make the payment based on a proforma invoice sent to the buyer’s e-mail by a bank transfer to the seller’s account, payment by credit card or cash on delivery.

Withdrawal from the contract

The customer is entitled to withdraw from the contract without giving a reason within 14 days of receipt of the goods or from the date of conclusion of the contract for the provision of electronic content not supplied on tangible media (eg e-books, software, etc.). In the case of goods delivered separately within one order, the withdrawal period shall run from the moment of taking over the goods which were delivered last.

Warranty period and complaints

We provide a 14-day money back guarantee for our products. If you are not satisfied with our publications during this period, write us an e-mail and we will refund your money. Even without a reason on your part.

The warranty period for goods purchased in this online store is 24 months as standard. The warranty period begins on the day the goods are taken over by the customer.
Incompleteness of the shipment or damage to the goods must be reported within 48 hours of receipt of the shipment by e-mail to the address mail@kidsgohealthy.eu. Subsequent claims for incomplete shipment or mechanical damage to the product will only be accepted if the buyer proves that the claimed defects were already in the goods at the time of receipt.
If you want to complain about the purchased goods, please contact us in advance by e-mail at mail@kidsgohealthy.eu. Please send the claimed goods to the address: isklad 170098, Čo dokáže mama s. r. o.., Stará Vajnorská 11, 83104 Bratislava. Attach a copy of the tax document (invoice), which we sent you by email and which also serves as a warranty certificate, to the package.
You can also hand over the claimed goods in person at the address isklad 170098, Co Dokaze Mama sro, Stará Vajnorská 11, 83104 Bratislava, with the proviso that you cannot directly request the handling of the complaint on the spot.
After receiving the claimed goods, we will contact you immediately by e-mail or telephone and we will agree with you on a quick resolution of the complaint.
When identifying the defect of the claimed goods, we proceed in accordance with the legal provisions of the Civil Code (Sections 622 and 623). We are obliged to eliminate remediable defects without undue delay or to carry out an exchange of goods at your request. If it is a defect that cannot be eliminated and which prevents the goods from being properly used as a defect-free item, you have the right to exchange the goods or the right to withdraw from the contract.
If the complaint is accepted, we will exchange the claimed goods piece by piece, or provide another one that you choose (up to the value of the claimed goods), or you have the right to withdraw from the contract, in which case we will refund your money. The complaint will be settled as soon as possible, but no later than within 30 days from the complaint and receipt of the claimed goods. You will be informed about the result of the complaint immediately after the end of the complaint procedure by e-mail.

GDPR Data Protection Policy

When processing personal data, we proceed in accordance with Act no. 122/2013 on the protection of personal data and on the amendment of certain laws pursuant to Sections 33 to 36 and further in accordance with the relevant provisions of the Civil Code, as well as relevant European Union standards, in particular Regulation (EU) 2016/679, General Data Protection Regulation, which enters into force on 25 May 2018 and is generally known as GDPR. For complete information on how we protect your personal information, see the Data protection policy page.

Final provisions

The buyer is aware of the copyright of the purchased products. Any copying and provision of purchased products to a third party is a criminal offense under applicable law. The buyer declares that before sending the order he has read these terms and conditions and that he agrees with them.

These terms and conditions have been formulated and established in good faith, in order to meet the legal conditions and arrangements for fair business relations between the seller and the buyer. In the event that certain provisions of these conditions are found to be invalid or unenforceable by the competent authorities of the Slovak Republic, in whole or in part, the validity and enforceability of the other provisions and the remaining parts of the relevant provision remain unaffected.

Legal relations and conditions not expressly regulated here, as well as any disputes arising from non-compliance with these conditions, are governed by the relevant provisions of the Commercial or Civil Code.

The seller and the buyer have agreed to fully recognize long-distance communication, telephone, electronic form of communication, in particular via electronic mail and the Internet, as valid and binding on both parties.